PRIVACY POLICY
Last updated: May 2026
1. About this Privacy Policy
This Privacy Policy explains how Wells James Limited collects, uses, stores and protects personal information.
This policy applies when you visit our website, submit an enquiry, contact us by email or phone, interact with us on social media, or otherwise communicate with us.
Our website is www.wellsjames.co.uk.
Wells James Limited is the controller of the personal information described in this Privacy Policy. This means we are responsible for deciding how and why your personal information is used.
Wells James Limited is registered in England and Wales under company number 17111620.
Our registered office is:
167 to 169 Great Portland Street
5th Floor
London
England
W1W 5PF
You can contact us about this Privacy Policy or your personal information by email at:
david@wellsjames.co.uk
2. Personal information we collect
We may collect personal information when you contact us, submit an enquiry or communicate with us.
This may include:
first name
last name
email address
phone number
project location
address
postcode
information you provide in the free text enquiry field
information you provide when contacting us by email, phone, social media or in person
basic records of our communications with you
The address, postcode and project location information you provide may relate to your own address, a development site, a property, land, or another project location.
You should not send sensitive personal information through our enquiry form unless it is necessary for your enquiry.
3. How we collect personal information
We may collect personal information directly from you when you:
submit a contact form on our website
email us
phone us
send us a message through Facebook, Instagram or another social media platform
meet or speak with us in person
otherwise provide information to us as part of an enquiry or project discussion
Contact form submissions are emailed directly to us and may also be stored in the website content management system.
Our website is hosted and managed through Squarespace.
4. How we use your personal information
We use personal information to:
respond to your enquiries
understand the nature of your project or property related enquiry
communicate with you about your enquiry
manage related project discussions
keep basic records of enquiries and communications
protect the website and maintain its security
prevent misuse of the website or our services
manage our business administration
comply with legal, regulatory, accounting, insurance or record keeping requirements where needed
We do not use your enquiry details to send marketing emails or newsletters.
5. Our lawful bases for using personal information
Under UK data protection law, we need a lawful basis to use personal information.
Depending on the circumstances, we may rely on the following lawful bases:
Legitimate interests
We may use your personal information where it is necessary for our legitimate business interests, provided your rights and interests do not override those interests. This includes responding to enquiries, managing communications, keeping business records, protecting the website and operating our business.
Taking steps before entering into a contract
Where your enquiry relates to potential services or project discussions, we may use your personal information to take steps at your request before any contract is entered into.
Legal obligation
We may use or keep certain information where we need to comply with a legal, regulatory, accounting, tax, insurance or other legal obligation.
6. Squarespace and website services
Our website is hosted and managed through Squarespace.
Squarespace may process personal information on our behalf as a service provider. This may include hosting the website, processing form submissions, storing website content, supporting website security, providing website administration tools and collecting technical information needed to run and protect the website.
Squarespace may also process certain information in accordance with its own terms and privacy information.
7. Technical information and cookies
When you visit our website, certain technical information may be collected automatically. This may include information such as device type, browser type, IP address, pages visited, dates and times of access, and information needed to keep the website secure and working properly.
Our use of cookies and similar technologies is explained in our separate Cookie Policy.
We do not use Google Analytics, Google Tag Manager, Meta Pixel, LinkedIn Insight Tag or similar external tracking tools on the website.
8. Social media
We may have social media pages or profiles, including on Facebook and Instagram.
If you contact us or interact with us through social media, we may receive and respond to the personal information you provide through that platform.
Social media platforms also process personal information separately under their own terms and privacy policies. We are not responsible for how Facebook, Instagram or any other third party platform collects, uses or protects your personal information.
9. Who we share personal information with
We do not sell your personal information.
We do not routinely share enquiry details with architects, planning consultants, solicitors, surveyors, contractors, finance providers, estate agents or other professional advisers.
We may share personal information where necessary with:
website, hosting, email and IT service providers
Squarespace, as our website platform provider
professional advisers, insurers or legal advisers where required for legal, insurance, dispute resolution or business administration purposes
regulators, public authorities, courts, law enforcement bodies or other third parties where required by law
another organisation if we are involved in a business transfer, restructuring or similar transaction
We will only share personal information where we have a lawful reason to do so.
10. International transfers
Because our website is hosted and managed through Squarespace, personal information may be processed or accessed outside the United Kingdom.
Where personal information is transferred outside the UK, we expect appropriate safeguards to be used where required by data protection law. This may include the use of standard data protection clauses, the UK International Data Transfer Agreement or the UK Addendum to the European Commission Standard Contractual Clauses.
11. How long we keep personal information
We keep personal information for as long as needed to deal with the enquiry and any related project discussions.
We may also keep limited records for longer where needed for legal, accounting, insurance, regulatory, dispute resolution or business administration purposes.
When personal information is no longer needed, we will delete it or anonymise it where appropriate.
12. How we protect personal information
We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no website, email system or method of electronic communication is completely secure. You should take care when sending information to us electronically and avoid sending sensitive information unless it is necessary.
13. Children
Our website and services are intended for adults only.
We do not knowingly collect personal information from children under 18. If you believe a child has provided personal information to us, please contact us so we can review and delete it where appropriate.
14. Automated decision making and profiling
We do not use enquiry data for automated decision making or profiling.
15. Your rights
You have rights under UK data protection law. These may include the right to:
ask for access to your personal information
ask us to correct inaccurate or incomplete personal information
ask us to delete your personal information
ask us to restrict how we use your personal information
object to how we use your personal information
ask for your personal information to be transferred to you or another organisation, where applicable
withdraw consent, where we rely on consent
These rights may not apply in every situation. For example, we may need to keep certain information where required for legal, regulatory, accounting, insurance or dispute resolution reasons.
To exercise your rights, please contact us at:
david@wellsjames.co.uk
16. Your right to object
You have the right to object to our use of your personal information where we rely on legitimate interests as our lawful basis.
If you object, we will consider your request and decide whether we have a compelling legitimate reason to continue using the information.
17. Complaints
If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.
You can contact us at:
david@wellsjames.co.uk
You also have the right to complain to the Information Commissioner’s Office, which is the UK regulator for data protection matters.
18. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page. You should check this page occasionally to make sure you understand how we use personal information.
19. Contact us
If you have any questions about this Privacy Policy or how we use personal information, please contact:
Wells James Limited
Email: david@wellsjames.co.uk
Registered office: 167 to 169 Great Portland Street, 5th Floor, London, England, W1W 5PF